QUESTIONNAIRE TO ASSESS CUSTOMER SATISFACTION
SERVICE PROCESSES (ST-PCP-02/03/04)

 

CUSTOMER

CONTACT PERSON

POSITION

DATE

PLEASE, CHOOSE FROM 1 TO 4 IN THE FOLLOWING QUESTIONS:

    • 1 VERY UNSATISFIED
    • 2 UNSATISFIED
    • 3 SATISFIED
    • 4 VERY SATISFIED

     

    Nº

    QUESTION

    VALUATION

    1

    2

    3

    4

    1

    PLANNING STAGE

    HAS THE RE-PLANNING OR VISIT AT THE BEGINNING OF THE INSTALLATION BEEN SATISFACTORY?

    2

    HAVE THE AGREED DEADLINES BEEN MET?

    3

    DOES THE INSTALLATION PLANNING SATISFY YOUR NEEDS?

     

    EXECUTION STAGE

    ARE YOU SATISFIED WITH RESPECT TO THE FOLLOWING:

     

     

     

     

    4

    PROGRESS OF THE WORKS

    5

    STAFF PREPARATION
     

    6

    THE RESOURCES PROVIDED BY ST

    7

    THE INFORMATION PROVIDED ON THE CARRYING OUT OF THE WORKS

    8

    HAVE THE USUAL WORK OR ACTIVITIES BEEN INTERFERED WITH?

    9

    HAVE THE NECESSARY RESOURCES BEEN APPLIED TO REDUCE THE POSSIBLE INCONVENIENCES DURING THE EXECUTION?

     

    HANDING OVER STAGE

    ONCE THE INSTALLATION HAS BEEN COMPLETED:

     

     

     

     

    10

    DO YOU HAVE ENOUGH INFORMATION FOR ITS USE?

    11

    HAVE THE POSSIBLE NON-CONFORMITIES AND DEVIATIONS BEEN SATISFACTORILY SOLVED?

    12

    IS THE INSTALLATION CLEAN AND TIDY?

    13

    ARE YOU SATISFIED WITH THE COMPLIANCE WITH THE DEADLINES?

    14

    IS THE MAINTENANCE/AFTER SALES SERVICE SATISFACTORY?

     

    TOTAL VALUATION


    COMMENTS

     

     

    *The data supplied will be included to ST database with the sole objective indicated above, in compliance with the Personal Data Protection Act (Organic Act 15/1999, 13th of December)